Yes, we are pleased to offer complimentary tracked shipping on all orders within the United Kingdom. We believe the luxury experience should begin the moment you place your order.

We strive to process and dispatch all orders from our atelier within 1-2 business days. Once shipped, delivery typically takes 2-3 business days. You will receive a tracking link via email as soon as your package is on its way.

We want you to be completely in love with your purchase. If for any reason you are not satisfied, we offer a 30-day return guarantee. Items must be returned in their original condition, unworn, and with all tags attached.

If you need a different size or color, please contact our support team at support@jadeivoryofficial.com. We will guide you through our seamless exchange process to ensure you find your perfect fit.

To maintain the integrity of our high-quality silks and wools, we recommend following the specific care instructions on the inner label of each garment. Most of our pieces benefit from professional dry cleaning or a gentle hand wash to ensure they remain a staple in your wardrobe for years to come.

We take great pride in our sourcing process. We select only the finest materials—such as premium silks and sustainably sourced wools—that meet our strict standards for drape, weight, and longevity.

Our dedicated team is available 24/7 to assist you with any inquiries. You can reach us via our contact form, or by emailing us directly. Support@jadeivoryofficial.com We aim to respond to all messages within 24 hours.

Currently, we focus on providing the best possible service within the UK. Please contact us for specific inquiries regarding international shipping possibilities.