Shipping Policy

Shipping Policy

What is the delivery time?

The delivery time consists of two phases:

1. Processing time Within 1-3 business days after placing your order, it is checked, approved, and packed. The package is then prepared for transport.

2. Delivery time

  • United Kingdom: 5-10 business days

  • Shipping is handled by Evri (formerly Hermes) or Royal Mail.

All shipping times exclude potential customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

 

 

What are the shipping costs?

We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.

 

 

Where is my package?

After shipping, the customer will receive an email with a tracking number. The order can be followed via the tracking page on our website. To do this, click on “Track your order” in the main menu of our website.

For logistical reasons, an order may be sent in multiple partial shipments.

 

 

My tracking number is not working

It can take up to 5 business days for tracking information to be updated. If the tracking still does not show any information after several days, please contact our customer service.